Templates for Retention

Acquiring customers is great, but retaining them is even better. Use these retention email flow templates to target existing customers with content that increases loyalty, engagement, and satisfaction.
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Birthday / Milestones
Show your customers you care by celebrating them on their special days.
Churn Risk
Prevent churn by identifying and reengaging lapsed or inactive customers.
NPS Survey
Measure customer satisfaction and collect user feedback.
Post Purchase Series
Guide customers through product how-tos or other useful information after they make a purchase.
Reengagement Series
Reenage inactive customers with a discount or by showing them what they've missed.
Refillable SKU
Encourage customers of refillable SKUs (e.g. body care, coffee) to subscribe or remind them to refill.
Sunset Flow
Phase out customers who no longer engage with your brand to ensure a clean list.
Winback (Ecommerce)
Recoup lost revenue by reengaging customers who recently canceled their subscription.

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